Production + Delivery
Availability & Ordering Policy:
All 14K Jacquie Aiche x VOLER Crystal Pouches are made to order and may take up to 3 weeks to be prepared for shipment. We strive to fulfill your order in a timely manner. However, due to the handmade nature of our products we ask that all customers be aware of this production window.
Availability for crystals are subject to what is currently listed as “in stock” in the VOLER online store. Out of stock crystals may take up to 3 weeks to be prepared for shipment.
After your payment has cleared and your order is completed at checkout you will receive an automated email of your invoice. Please note this email may be located in your SPAM/JUNK folder if you are ordering from us for the first time.
We truly appreciate your support of our products. If any issues arise with your order, we will communicate with you immediately and work to resolve it.
Please note that any 14K items you see on the official Jacquie Aiche Instagram, Facebook, Tumblr, and Twitter are available for purchase. If you can’t find something on our website, please contact us at firstname.lastname@example.org.
Refunds, Returns & Exchanges:
We do not accept returns as all of our jewelry is handmade to order. However there are certain exemptions to this, feel free to contact email@example.com to discuss your particular situation.
In some cases we will allow exchanges.
Shipping, Taxes and Duties:
We offer complimentary overnight shipping on all orders placed in the United States.
You will receive an email with your UPS tracking number once your order is complete.
We are not responsible for international taxes and duties, that is the sole responsibility of the customer. For legal purposes, the value of your shipment is non-negotiable and must directly reflect the cost of the jewelry. In the event of a return or exchange the taxes, duties and shipping fees will not be refunded.
All of our shipments require an adult signature at delivery.
If you would like to change this, please contact firstname.lastname@example.org